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Frequently Asked Questions

Terms of Use

 

Acceptance of Terms: By accessing or using our website, you agree to comply with these Terms of Use and all applicable laws and regulations.

 

Account Registration: Users must provide accurate information during registration. You are responsible for maintaining the confidentiality of your account.

 

Prohibited Conduct: Users must not misuse the website, including engaging in fraudulent activities or violating intellectual property rights.

 

Product Information: We strive to provide accurate descriptions but do not warrant that the content is error-free.

 

Returns and Exchanges: Governed by our Return Policy.

 

Privacy: Personal information is handled according to our Privacy Policy.

 

Changes to Terms: We reserve the right to modify these terms at any time.

 

Contact: For any questions, contact us at legal@siaclothing.com.

 

For more details, visit the Sia Clothing website.



 

Disclaimer

 

The content on Sia Clothing’s website is provided "as is" without warranties of any kind, either express or implied. We make no representations or warranties regarding the accuracy, completeness, or reliability of the content. Any reliance on the material is at your own risk. We disclaim all liability for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website. Links to third-party websites are provided for convenience and do not constitute endorsement; we are not responsible for their content or practices. 

 

For more details, visit the Sia Clothing website.

  • What materials are used in Sia Clothing dresses?
    Our dresses are made from 100% organic cotton, ensuring that they are both comfortable and durable. We prioritize using sustainable and eco-friendly materials in all our products.
  • Are the dresses handmade?
    Yes, all Sia Clothing dresses are handmade. Our skilled artisans use traditional craftsmanship techniques to create each unique piece, ensuring high quality and attention to detail.
  • What is the mission of Sia Clothing?
    Our mission is to inspire and empower young girls through beautifully handcrafted, sustainable, and stylish clothing. We aim to blend comfort with elegance, making every girl feel confident, special, and capable of achieving her dreams.
  • How do I care for my Sia Clothing dress?
    Our dresses are pre-washed for added softness. We recommend hand washing or using a delicate wash cycle with cold water. Do not squeeze the fabric; instead, dry it in the shade. Handle with care to maintain the dress's quality.
  • What sizes are available for Sia Clothing dresses?
    We offer a range of sizes for our dresses to fit girls of different ages and body types. You can select the size that best suits your child. We use sizes (1-2), (3-4), (5-6), (7-8) & (9-10)
  • How can I join the I Am Sia Club?
    Join the I Am Sia Club by signing up on our website. As a member, you'll receive exclusive benefits, including early access to new collections, special discounts, and invitations to events. Be part of our mission to empower and inspire girls.
  • What is the return policy?
    Items can be returned within 30 days of receipt. They must be unworn, unwashed, and in their original condition with tags attached. Final sale items, gift cards, and personalized products are non-returnable. Contact our customer service at returns@siaclothing.com for a Return Authorization and follow the provided instructions.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please note that the customer is responsible for any return shipping costs, and Sia Clothing is not responsible for customs or duties fees.
  • How do I track my order?
    You can track your order by clicking on the "Track My Order" link on our website and entering your order number. You will also receive email updates with tracking information once your order has shipped.
  • What are the benefits of subscribing to the Sia Clothing newsletter?
    Subscribers to our newsletter receive a 20% discount on their first order. You'll also get the latest updates on new releases, exclusive offers, and news about our mission and events.
  • How does Sia Clothing support sustainability?
    We are committed to sustainability through the use of eco-friendly materials and packaging. We also support artisans and donate 10% of our profits to initiatives that promote fair trade and empower communities.
  • How can I contact customer service?
    You can contact our customer service team via email at support@sia.clothing or through WhatsApp text support. We're here to help with any questions or concerns you may have.
  • What payment methods do you accept?
    We accept various payment methods, including major credit cards, Mercado Pago and PayPal. Our checkout process is 100% secure, ensuring your personal information is protected.
  • Can I customize a dress?
    At this time, we do not offer customization services. However, we are always open to feedback and suggestions, and we may consider custom options in the future.
  • Do you have a physical store?
    Currently, Sia Clothing operates exclusively online. This allows us to offer a wider range of products and maintain our commitment to sustainability and quality.
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